Last updated January 2026
How to complain
Email complaints@billbroker.com.au with your account email, what happened and what outcome you are seeking.
What happens next
We acknowledge complaints within 1 business day.
We aim to provide a substantive response within 30 days, and will keep you updated if it will take longer.
If you are not satisfied
For privacy matters you may contact the Office of the Australian Information Commissioner.
For consumer matters you may contact the Australian Competition and Consumer Commission or your state or territory fair trading office.
Complaints about a household provider — your energy retailer, insurer or telco — should also be raised directly with that provider and, if unresolved, with the relevant industry ombudsman.